Given airlines are paying for a service that performance was nowhere near acceptable.
Since when are Airlines and what they are paying for a consideration? It's not what ASA management can do for aviation, it's what ASA management can do for ASA management! Herr Russell is a prime robust example.
The guys at the coalface do the best with what they have, but I suspect that more resources need to be spent on manpower and not building Ivory Towers.
Shhhhhh, please don't mention resources, it's a dirty word. Now if you mentioned lobster and truffles with the Minister, additional mid-level bureaucrats, international conferences, stall tactics, postulation and incompetence then you would see the Execs scuttle and race to the nearest trough! But don't worry, next years budget will no doubt include funding for an additional 1.02 Controllers!!