They prioritised those who's licences were expired or about to expire.
By constantly calling them you create more delays.
They are aware of the issues and are working as quickly as possible.
Yes, frustrating, I got caught up in the delays earlier.
I submitted my paper work 3rd week of September and got the licence back 3rd week of October. It was just a straight transfer from JAA to EASA, no type ratings etc to add.