It may be popular to bash Ryanair but their customer service is actually pretty good. I was on a delayed flight over the weekend where the plane that was due to take me was diverted to another airport. I was delayed by 3 hours but there was NOTHING they could do to be fair as it effected all airlines.
However this morning I got an email, complete with apology, with PDF attached that I could send to my insurer if I had one, confirming the delay and reason for the delay without even having to contact them.
Not that I took out any insurance, but I congratulate FR on being so pro-active.
This isn't good service, it is a blatant attempt to pass the EU261 buck away from themselves and onto travel insurers. Monarch tried to do the same to me recently. That said, in this case it could well be that the delay was out of the airlines control, in my case it certainly wasn't.