It may be popular to bash Ryanair but their customer service is actually pretty good. I was on a delayed flight over the weekend where the plane that was due to take me was diverted to another airport. I was delayed by 3 hours but there was NOTHING they could do to be fair as it effected all airlines.
However this morning I got an email, complete with apology, with PDF attached that I could send to my insurer if I had one, confirming the delay and reason for the delay without even having to contact them.
Not that I took out any insurance, but I congratulate FR on being so pro-active.
That's to head off an eu261 claims at the pass as they say... If Hurricans Sandy and Ash cloud is out of an airlines control then at this time of the year so is any bad weather... See Fred Olsen lines Bay of Biscaycrusie ship case for info.