It may be popular to bash Ryanair but their customer service is actually pretty good. I was on a delayed flight over the weekend where the plane that was due to take me was diverted to another airport. I was delayed by 3 hours but there was NOTHING they could do to be fair as it effected all airlines.
However this morning I got an email, complete with apology, with PDF attached that I could send to my insurer if I had one, confirming the delay and reason for the delay without even having to contact them.
Not that I took out any insurance, but I congratulate FR on being so pro-active.