Well, AV8 is a clearly living example of how the customer is always right - pal, what is pompous about asking why you assume you're being lied to? Do you even know what pompous means? No, clearly not.
As others have made clear the "excuse" has a pretty convincing provenance.
I was just putting a more factually likely side of the story, that's all. Sorry if it isn't palatable.
You don't have to be so offensive about it though.