Loop,
I hate to be the vocabulary police, but "loosing" it makes sense as well in this context if you ewes a little creativity.
He probably meant "losing" and accidentally typed an extra "o". Auto correct would not catch / fix this because "loosing" is in fact a word.
Dusky Dog,
I agree with your sentiments. US carriers are getting a lot better, especially those two. United and American still suck though.