Road Hog, it's people like you who allow the little Ars*hole to get away with it.
You get what you pay for in the end.
Umm, OK, lets see -
Total fares usually lower than the competition (but yes, not always).
New aircraft.
Excellent record for punctuality.
Great crew training and an exceptional safety record.
An entertaining CEO
I've been around here long enough to know the dark side too (and have friends who work for the airline) but, as a pax I really don't see the problem.