Thick/ thin skin ....value for money
27% indeed seems a tad steep as a charge in the real world.
Though not of course in the unreal world of M O'L and his acolytes where customers (sic) are charged the princely sum of 40€ for having their boarding card printed [a charge declared by the Commercial Court in Barcelona on 22nd December 2010 to be legally null and void as well as "abusivo" which you can feed through your google translator for yourself if you are curious.]