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Old 7th November 2012 | 09:09
  #196 (permalink)  
The SSK

A Runyonesque Character
 
Joined: Apr 2004
Posts: 1,209
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From: The South of France ... Not
I have been to a meeting of the European Consumer Centres, co-chaired by the Irish ECC and attended by Ryanair's Customer Service Director. The first thing you notice is that there is clearly a friendly working relationship between them.

My conclusion was that Ryanair do settle their claims, to the satisfaction of the enforcement body. Their trick is to create the mindset amongst their customers that leads to the claims not being made in the first place.
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