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Old 7th Nov 2012, 09:09
  #196 (permalink)  
The SSK

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Join Date: Apr 2004
Location: The South of France ... Not
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I have been to a meeting of the European Consumer Centres, co-chaired by the Irish ECC and attended by Ryanair's Customer Service Director. The first thing you notice is that there is clearly a friendly working relationship between them.

My conclusion was that Ryanair do settle their claims, to the satisfaction of the enforcement body. Their trick is to create the mindset amongst their customers that leads to the claims not being made in the first place.
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