I can never understand why Ryanair play down their good points. I traveled with an elderly relative on sveral occasions and they treated her like a V.I.P. On another occasion I mislaid a name on an online booking and they changed it without any charge or difficulty.
The one thing that frightens off older passengers is their policy of leaving you to your own devices if a flight is canceled. It costs them as much in the long run to compensate passengers so they should adopt a more hands on approach and sort out accomodation etc if people request it.