The CAA couldn't run a tap.
Only yesterday the PLD website was saying the call centre was open between 12 noon and 1pm; the voice message said it was open between 9am and 12 noon and a staff member I spoke to on the phone (dialling another number) said it was open from 1pm.
£73 to get an EASA licence with half the ratings missing (their fault, they admit), no information about when the correct licence will be re-issued, inconsistent information about opening times... and you're hoping for an email from them?! Good luck...