Wait, what, used anyone's online banking lately? Or trying to buy insurance? How often do those systems slow down and go down? "5 nines" my ass! And that isn't even talking about their internal use systems.
Besides, I don't think AsA sees us GA pilots as "customers". They have one or two customers, the rest of us they are just doing a favor...
And you haven't experience ANSP IT failure until you've been stuck in Dusseldorf for 2 days before taking a train back to London because the bloody POHMS cocked up an upgrade that grounded the entire UK.
So, in the grand scheme of things...