Originally Posted by Slugfest
There is lots of pieces to the puzzle that are waaaaay beyond the view of external users.
Understand. But the external users are usually the ones who end up in the dock (ala Norfolk) when things go pear-shaped (through no fault of their own); Flt Notification stuffups, lack of briefing material...
If things have been rushed, then they haven't been planned properly. If things fail on implementation, they haven't been tested properly.