Absolutely. To a large extent the average passenger has their self to blame. I once worked for a carrier that operated under the 'flag carrier' name with full cabin service, only 5 years ago. I once remember cutting a passenger off because they wanted more wine and we only carried a limited amount in order for us to offer wine with dinner. Her retort was, I've paid £150 for this flight. MAN-TFS full comp service. That is what the industry has to deal with.
Last edited by easyflyer83; 27th Oct 2012 at 15:42.