For those that are unaware, this is an email who has recently been 'Acting Executive General Manager' for ATC.
It gives you an indication of the reason why Airservices is imploding. As alluded to, the bonus - scuttlebutt is up to 30% of base salary - is looking a bit shaky!
Prepare for more beatings, we are going to get this morale KPI up if it kills you!