I think Jean may have actually saved lives. No disrespect intended, but I'm convinced she is fairly normal passenger, if such a beast exists. Us clever ones in the know fully realise how "stupid" she is but the reality is, she and her friends pay our wages. So we as system have, unintentionally, let her down. She thought there should be a slide so that she could get off the wing, but there wasn't. But what else was she unclear about? Unless we ask, we'll never know but I think we should ask the "Jeans" what we have to do so that they are better equipped in an emergency. However, we have to be honest about this process. If research shows that a briefing makes no difference, then we should stop doing them but maybe, just maybe, we should do some things a little differently in the future - to help the Jeans of this world.