a) people still fly with AI/IX
Simple Reasons..,
1. AI has got the Connectivity from kerala to Middleeast than any other carriers....
2. AI has the got the Lowest Fares than any airline in these sectors...!!!
Now regarding the attitude of AI, 70% of the services of Air India express is from the 3 Airports of Kerala. If you calculate Mangalore which is in the border of kerala/karnataka then it goes to 80-85%... Also a huge chunk of AI (Not Express) revenue comes from this part. So its their responsibility to take care of the revenue making sectors. It might be wrong from the part of the Travellers/pax to misbehave or entering into the cockpit but at the same time the captain has the responsibility to be transparent and helpful to the pax as well. Rather than creating the situation to explode she should have handled the situation with more maturity.
Please dont forget the fact that the flight was delayed by 3 hours before departure from Abudhabi iself and the passengers have to spent 14-16 hours in the flight without sufficient food or water..... Pregnant women to 6 months old were in the suffered....... so when the captain asked the Pax to go to their destination by road/bus since her duty time was over, eventhough we know the FDTL issues a common man doesnt understand that and he will treat it as arrogance to the extreme....
From many years AI 's attitude is the same and successive governments pump in money from the taxpayers pocket to bailout this white elephant. At least if the government sells 50% of the Physical assets Air India holds including offices in the Prime part of cities they can allocate 10000- 15000 crores for the bail out.At least taxpayers money would have been safe.....