Jeppesen Problems?
I had a meeting with Cay Roth, head of GA Customer Services and Sales, today.
Among other topics, I raised the problem of it being impossible to escalate problems beyond the Customer Service team.
He says that if anyone is not getting the service they deserve they should try and resolve it with the CS team, but, failing that is happy for you to email him directly and he will get it sorted out.
His address is caydotrothatjeppesendotcom