It is not possible for a company to deliver a sustainable good quality product while engaging in deceitful and cruel behaviour towards its employees, such as we have witnessed in Qantas documented treatment of its engineers - which continues to this day.
Anecdotes about the occasional selfless behaviour of cabin crew are nice to read, but they prove nothing. Mussolini made the trains run on time.
Qantas is dysfunctional, period, because it's management is dysfunctional. Superhuman performance by staff who adhere to the values of "the old Qantas " which we knew and loved can't mask this.
That is why myself and many others don't trust it and won't use it.