Expressflight mentions that the airport made efforts today to find out how many passengers were booked on the cancelled flight....
Surely shouldn't they know that already??? After all the airport is the only handling agent so the staff should be trained on the airlines policies and the reservation system. If not then they would have a hotline to the OLT operations centre / reservations team.
The staff at SEN should be trained on the airlines operating procedures before a plane just turns up on a route. Even if they were flying A319's or ATR's like the exsisting airlines, they would still require different airline specific operating procedures. OLT are supposedly operating F100's or saabs both of which are new types to SEN. None of the staff have recieved any training yet !!!!
To say they didn't know right up until the last minute if there would be any passengers travelling either way is laughable.
If people on here believe that an airline just turns up on the day without a contract with an airport/handling agents (the same entity in this case) s living in cloud cuckoo land, of course SEN management knew that the airline would not arrive on Monday....
Last edited by Captain_Caveman; 16th Oct 2012 at 00:56.