Hi RR_NDB
Yes. I don't think the problem of confusion can be overstated, here. There were two pilots on board this aircraft who, for 30 seconds, at least, had an extremely compromised situational awareness.
From the data, the pilots were not immediately aware of the status of autoflight, save for grasping one of the SideSticks....nor were they aware of the Controls Law that had occurred via degradation of actual data. This we know, for no mention of degraded Law until seventeen seconds after the loss of autopilot and NORMAL LAW.
The utter lack of any pre-prepared drill applied by these two crew is evidence of a complete breakdown in anticipatory planning.....
Pilot problem? Hmmm.......One immediately thinks of a programmed and annunciated sequential deletion of services, and its absence on the flight deck....
IOW..... "GoodBye". Instead, ALARMS.... INTUITIVE? NOT........