Complain?
I fly J class internationally frequently. There should be NO disappointments when you pay full commercial... but there is on Qantas.
I can put up with IFE failures, slow service, wrong preferred seating, etc. but not rude and sarcastic comments from lazy, inept cabin staff. Senior staff were more helpful on these occasions.
I still fly occasionally with Qantas when connections are suitable, but now prefer to fly other carriers. I'm Australian, and WOULD fly Qantas if the current crisis did not exist as it obviously impacts on staff performance.
The question is....what would it take to bring me back exclusively?