Olive61
Staff constantly provide management with areas the service is deficient.
Old aircraft, short catering and poor network to name a few.
However we are constantly reminded by management how high our customer satisfaction levels are.
Perhaps they may elect to take more notice if our full fare pax are telling them the same thing.
I invite you to send a copy of your post to:
Chief Executive Officer
Qantas Domestic
203 Coward Street
Mascot NSW 2020