Romulus
Therein lies the problem; the loose seats are what the passenger sees. They come to the conclusion that if the seats we are sitting on have been poorly maintained, remembering they are part of the particular airlines image, surely what else has been skimped or overlooked in the maintenance of that particular aircraft.
A major or catastrophic event is usually the sum of minor events which have not been attended to, and this fact alone is what the beancounters cannot comprehend.
I fear a major wakeup call is around the corner and as a regular traveller I hope I am not part of it, as we all do.
To quote Gobbledock........tick..tock.