JUDD:
If you, rather than starting off with communicating like a civilised adult, would start off by making a scene instead on a flight where I was in charge of the cabin, IŽd not be inclined in any way at all to accommodate you. Never mind the circumstance.
Behave like a Neanderthal on board, and get treated accordingly.
Behave like an abusive Neanderthal and get off-loaded ASAP.
Politely insist on what is right, at a time when the crew can still take effective action, and you will succeed.
1. Since when can a CC offload a pax? If any of my crew would off load a pax without consulting me as Cpt first, then that CC would be left on the tarmac as well for non-adherance to SOP and law. Only the Cpt can offload!
2. It is a piss poor CC who kicks off as soon as they meet a frustrated pax who complains. A good CC will talk the individual calm and resolve the problem, regardless how intelligent or not that pax is.
3. We have many big-sized pax traveling with Ezy everyday and it is very rarely a problem. I had a pax who needed 2 seats one day, and the great team i had in the cabin sorted that with a smile. Problems are merely a opportunity to make a difference
