Pronouncements From The Citadel
Qantas has remote managment who inhabit a citadel and make pronouncements.Problem is they haven't bothered to introduce themselves to the workforce.The chasm between employees and management operate on a number of fronts.Generally management have little expereince in running an airline.Most employees have been involved with the business for 10 or more years.They are stakeholders in the business' future.They know a thing or two about how an airline should be run.Management are referred to as "visitors".They come from outside the business,and have no skillset to run an airline.They are motivated by bonuses which breeds a short termism view of decisions and how they are made.They are not long term stakeholders