1) right click the hard drive, select properties > general > disk clean up and clear the trash off the machine
2) reset internet explorer to its defaults (control panel > classic view > internet properties > advanced > reset
3) go into "programs and settings" and uninstall ALL toolbars (adn any crapware)
4) download and run in turn in safe mode
RKill
TDSSKiller (Kaspersky)
Hitman Pro
Combofix
Spybot S&D
these are not alternatives - these are a deliberate sequence to be run conecutively
afterwards update Java. Flash and Adobe reader -and install all windows updates
Question
what were the rootkits and trojans it found?
FYI - Trend software isn't too hot on clearing rootkits
Last edited by Milo Minderbinder; 28th September 2012 at 23:17.