This why I wonder why Qantas takes the trouble to alienate it's valuable, highly competent, experienced staff with incompetent management.
It's only because of dedicated staff who see problems and fix them without hesitation, that the wheels keep turning.
Joyce and co. know that staff won't turn their backs on a difficult situation and yet continue to see them as a necessary evil.
Borghetti on the other hand rightly sees his staff as an asset and lets them know it. No problem with staff morale means better productive staff.
The same cannot be said at Qantas.
65% market share???
Not a snowball's chance !!