....and a customer service answer that they like
Drat. Perhaps trying to get the application in on the first day backfired...
Looking back with hindsight, I thought my answer to their slightly vague question was good enough to get an interview at the very least, but I guess everyone who got a PFO thought that!
Funny that a similar answer to a very similar question worked for BA (or maybe it was one of the other 4 essays that ticked the right boxes on that application)
Me, bitter? No. I would have liked to work for them but I suppose it wasn't meant to be.