In principle there is nothing wrong with a company sub-chartering a flight to another operator but I see a difference where this is done from necessity when, for example, an aircraft goes unserviceable and it is the only sensible option to get passengers to their destination as compared to subbing a series of flights which clearly Monarch have done in this case.
The question I would like to ask is whether the passengers were informed about a different operator when booking their flights? If so, they have little to complain about. If not then that is a different matter.
From a customer care point of view I think it is a very short sighted tactic. If I book to fly with a particular carrier I expect to get their level of customer care and safety in every respect.
Last edited by fireflybob; 21st Sep 2012 at 19:25.