"Look, Ive chatted with the doc and the patient is stable and if we wait six hours we can make the fight in daylight,"
Or
" I picked up extra fuel in Samoa even though the plan didnt need it"
Or
"I haven't got Internet so can you run and file my plan, my fax number at reception is xxxxxx. I'll talk to you at Ted-90mins"
Or
"I've got no way of running a plan here, can you run it?
Or
"I went via Fiji even though I had fuel for Norfolk "
Back in the day, i would have added 500lbs (roughly 20mins) of fuel for every one of the above questions/suggestions that went unanswered. Or, alternatively, re planned via Auckland or Nadi if i was still having trouble getting the answers i wanted.
I never got a "please explain" phone call, because that was the smart thing to do. All costs were passed onto Careflight anyway, so it made no difference in the end.
Unfortunately, there was a lot of "that's how we always do it" going on at Pelair, but that doesn't mean you have to do it that way.