Al Walker's comment summarises my feelings nicely as to what should have happend. But there's still time for a phone call, if FAStoat wants to find out the other side of the story.
Guys, Duxford hasn't been perfect in the past and probably won't be in the future, but if you want to find out what the best active aviation museum (in Europe??) is all about, give us a call and fly in. If you have a grievance from the past, come and tell us about it. We're all human beings, we sometimes make mistakes, but we love our jobs, we care and we want you to enjoy Duxford.
Alan.