Originally Posted by
infrequentflyer789
I don't know why MOL doesn't just go full circle and call his boarding cards "tickets". If you have to bring a bit of paper with you to the airport to get on the plane then that is what it is - a ticket. Lose paper ticket - no fly (or hefty re-issue fee if you are lucky) just like the old days.
The Montreal convention (MC99) has a specific definition of a ticket, which isn't a boarding card. He could merge the two, but that would cost money.
I'm giving MOL the benefit of the doubt here. I see his objective as being to reduce check-in costs by encouraging his customers to be fully prepared when they arrive at the airport. Charging something reasonable would encourage lazy pax while charging something outrageous has the opposite effect. This whole episode has reminded practically the whole planet that you should have all your paperwork in advance when flying Cryanair.
Calling the woman an idiot is completely in character and the media feeing frenzy following that is advertising for Ryanairs cheap flights that no amount of money could buy.
So he's killed two birds with one stone and ended up with a couple hundred euros to boot.
I'm not defending him, I would avoid FR unless his schedule and price met my needs, but I would also know his rules.