dead on the side of a Spanish mountain because their aircraft ran out of fuel, really only have themselves to blame
Never say never, but no more likely than any other airline. MOL has repeatedly said that the two things that would stop him were a nuclear war or an accident. We can let Iran get on with the former, but the latter is strictly under his control. Crashed planes
don't make money, end of.
Passengers can check-in online from 15 days up to 4 hours before each scheduled flight departure time.
I presume there is a difference between check in and print? Most e-docs are emailed by PDF, so this could be saved for later, although I'd love to know where these internet
cafes are at airports, I've never seen one. Simply not enough yield for all that space - stuffing a £1 per 10 mins slot terminal in a corner somewhere is much easier.
Still, with a bit of imagination, there's always a hotel nearby.
I think it's pretty good going for MoL - rip this woman off to the tune of £300 for five scraps of paper, then publicly humiliate her for being stupid enough to get herself ripped off.
I remember learning about these guys in GCSE Latin (yes, like MOL, I went to a school that teaches Latin). Stand up is the same today - take the piss out of the
1% to the amusement of the
99%. I'm not condoning it, but there's nothing new in that game whatsoever.
because her return flight was more than 15 days away
I think
that will expose the biggest reason why she got called an idiot. MOL sensed a fellow toff. The regulars go to Benidorm for a week, fortnight tops. She was spending a month perhaps in a
villa?
Easy prey!
She then asked for her money back "as a
good will gesture" and barfed all over Facebook -
red rag to a bull.
If more people stopped complaining and started voting with their feet then this nasty little man would have to learn some manners
Anyone who has met the guy knows he learned charm and good manners long ago, at Clongnowes no doubt. He is just
selective in who he uses them with.
When he finally does drop a
genuine clanger, and when revenues stop rising, maybe the board will find someone different to replace him, although I suspect he'll have his eyes on the Irish TS job by then.
As for O'Leary,hes bog Irish so it doesnt count.
So bog Irish that he went to the local equivalent of
Eton.
He just happens to adopt a marmite persona, because he knows he'll never be Sir Mick, and the media buy his antics
hook line and sinker every time.
His act is basically just Sir Beardie in
reverse, and given the latter's Holier Than Thou antics of late (remember that
his trains are just Stagecoach buses on rails too), who would you really want to sit next to on a 2 hour journey?
And referring to your customers as "Idiots" just gives the impression you just don't care about them - which I'm sure he doesn't.
Quite the opposite. He cares about revenues and yields, and that means trotting out the usual lines about least delays / canx / bags lost etc. As pointed out several times above, FR staff are usually polite, but firm on the rules, and they will try their best to sell you something.
Picking out one customer, who was
clearly trying to make a meal of a stupid rule that she
knew damn well was going to penalise her, and singling here out as an "idiot" was quite clearly just another part of a very well targetted
ongoing plan to get time on the BBC and other media outlets for free. Remember - no ads on the BBC, except for Ryanair and Virgin Trains!