Easyjet today announced allocated seating following a summer trial where 70% of passengers approved of the new policy. No charges unless you specify certain rows. Now contrast that positive piece of news from a passenger friendly airline to the comments Mr o'leary. I cannot believe that the CEO of any organisation can use such foul language including the "F word" to describe the unfortunate charges that one of his passengers was forced to pay. If O'leary had simply stated he disagreed with her complaint fair enough but now 500,000 people who joined in with this woman probably feel similarly insulted. Did she use such language?... Its about respect Michael and quite honestly the
PR stunts don't work anymore so how about trying to be customer focused and see what you could truly achieve then.
The issue was that the passenger printed off the outward boarding cards but because her return flight was more than 15 days away she was unable to do the same for the return sector. I don't have a problem with a "reasonable" scale of charges for certain services but have to say €60 is a scam.