I recently caught a flight (or tried to) from LHR to Riyadh. The ticket was sold by BA and operated by BMI. On following the online check in process on the BA webpage, I was taken to a BMI page which stated online check in remained open until 30 minutes prior to departure. As I subsequently discovered, this is incorrect and when I turned up at least 42 minutes prior to departure following online check in, I was not allowed to board. BMI and BA both admitted that the website was wrong but I was forced to buy another ticket for almost £2k before I could take the next plane.
BA and BMI have so far refused to correct the situation by refunding the additional ticket cost, or to pay the €500 compensation, in both cases in breach of directive 261/2004.
I am going to sue them if they don't sort it out.
Does anyone think they're in the right on this??
