Controllers need to use their brains rather than a checklist
From what I've seen having visited the local ambulance control that task us, this is positively discouraged. Controllers, many with numerous years of experience do whatever the duty manager tells them to do on the day, (depending on which side of the bed they got out that morning, the phase of the moon, whether they are pro or anti-HEMS etc). The patient's best interests rarely come into it...
