True enough, triathlon. I have certainly fallen foul of what you describe in the past... being only human I suppose.
However, criticism of an operator and their methods is not always bitterness, and this mob really have a case to answer. Getting slammed on a website is hardly detrimental to them, I know that for sure, but if this forum is about passage of information, well not all of it is going to be good news. Some people hook into operators with no knowledge to substantiate it - but in this case, having personally experienced the skytrans method, I can see consistency in what some of the other contributors have raised.
skytrans may reap what it sows, but as stated many times before, hopefully crew who are genuinely trying to do a good job don't get hurt because of it...