Originally Posted by stubby
Rather than trying to use lies and spin.......why not use a strategy that customers want:
HONESTY AND TRUTH.
Nope, that's now what customers want, that's what YOU want provided it fits your definition of truth and honesty.
What customers want is a decent level of service at a price they're willing to pay. Other factors will affect that price, the brand perception of Qantas, the feelgood factor, how it's marketed to them etc but the bottom line is that we buy plenty of stuff without considering the honesty of the seller.
Used cars, property, even jobs when it boils down to it, and all cost far more than an airline ticket.