Qantas when they fly, people's impressions of our product and our service, is at the highest levels it's ever been. So we're very confident that we're in a very good position in terms of customer loyalty, in terms of customer focus and in terms of where the brand is positioned.
The ARROGANCE of this bloke is breathtaking.
Rather than trying to use lies and spin.......why not use a strategy that customers want:
HONESTY AND TRUTH.
the highest levels it's ever been.
.......yeah right
