What is that old saying........'you have to spend money to make money'. Spending endless amounts of money on marketing and the lounges.......the onboard product is what matters.
I too am puzzled about the 787 decision. Yes it is a bit number on a balance sheet in the coming years, but it will save so much of that fuel bill over its lifetime........so what do they do, keep the older aircraft which will continue to be burning that expensive fuel.
Anyone commented on the '2 $100 staff travel vouchers'........does that make it sound more impressive?
The roadshows are next week - ask the hard questions during those and report back for those who can't attend.