Why on earth were Atkins engaged to produce the traffic estimates? They are great at building stuff, but hardly ATM experts?!
One lesson we could learn from this would be, the necessity for a FPL aside, the extra safety that could be gained from a few extra controllers and decent radar coverage. I'm thinking particularly about the NW corner of the zone (WW/Denham/Booker).
Wonder if GA will get that as a present for good behaviour? Er, I think not....