Very funny Blueloo!
Bahamas, I don't know the answer to your question but if, as you say, neither does CASA, your next stop should be here.
Home - Commonwealth Ombudsman
CASA should be able to tell you something like that - it's what they get their money for and the Ombudsman will give them a kick in the pants on your behalf. Public servants don't like it when they come asking questions.