Pearson airport (Toronto), Terminal 1 (Air Canada)
20 minutes to line up to use the self check in kiosks. Line up being "managed" by at least 5 staff (who incidentally did nothing to stop people cutting in line, even when it was pointed out to them)
Followed by at least 45 minutes in the line up for baggage drop (manned by about 15 staff), where they procede to ask you for all the documents etc that you've previously spent 20 minutes lining up to have scanned by the kiosk.
Explain to me how this saves anyone time or money?