Ah - when I say short business hop, I meant distance wise, not time. I'm there for a week so the travelling from Hahn and back although a bit of an inconvenience is not going to ruin us.
Personally, when I go on holiday I do tend to pay a bit more for a better service and have no issue in doing that - you get what you pay for. I've had great experiences with BA and can't rate them highly enough. Also when we fly long haul for business then we don't necessarily go for the cheapest option - more the most convenient in terms of time, departure airport etc. I think the last long haul was Virgin and found the experience very pleasant indeed.
As i've said before though, i've also never really had an issue with Ryan Air, Easy Jet or Flybe, all of which I have used in the last 12 months. I'm sure with any airline you'll inevitably have issues, same as my customers no doubt sometimes have issues with my company but we can't all get it right all the time.