Originally Posted by niceday2700classic
To aviation 'lifers', this is normal.
If pilots adopt the above attitude and accept it then it will be normal and hell mend them.
Whether it was the norm or not, was it me I would be introducing new ideas and be receiving better customer service. Even if it did revert to 'normal' thereafter!
Absolutely no excuse or justification. It's an insult to the individual customer and stinks of I have your dosh now so you don't matter.
Ds3, best of luck, it appears to me you have been too civil over the matter.
BB