Taybird, nobody has accused you of being an insider, I simply said that either you have a lesser expectation on customer service - which might be the case - or you have a personal bias - ie, you have seen the better side of Sibson and see Ds3's treatment as a "trivial matter". In no way have I claimed you to be an insider. However I can assure you that delaying Ds3 in being able to send off his documentation to get his licence, that being told "you will have it tomorrow" yet a week later STILL waiting is - in my mind - neither trivial nor acceptable.
Nor have my words been aggressive - quite the contrary, I have simply stated what I believe to be the truth, that Ds3 has been extremely poorly treated and in no way whatsoever could or would I accept his treatment as acceptable hence will advise my cousin NOT to go near Sibson with a 10 foot bargepole - which I'm sure you'll agree is, as a concerned relative, my right. As you correctly say, this story might not affect me directly but if I don't do anything, it COULD. I for one do NOT want him to come back to me and say "why didn't you warn me this could happen" or get as frustrated as Ds3 is.
Thankfully others have PMd me to give me details of other clubs, I even got one very helpful PM which listed numerous reasons WHY I should choose club X over Sibson......
Last edited by Steve6443; 14th August 2012 at 10:21.