In their defence, I have never had any problems with Sibson. It's amazing how a single disgruntled customer's outpouring of frustration (btw I'm not judging whether it's justified or not, but it's clear you -are- frustrated and upset) can lead to an outright lynch mob when only one side of the story has been told.
Can we just get a sense of realism and understand that not everyone can be happy 100% of the time and schools don't get it right 100% of the time. One bad experience does not make a rubbish school. If there are lots of bad experiences, then maybe there's a case. And there may be other factors at play that might be temporarily having a negative effect on efficiencies at the school. Fact is that it's not a multinational corporation, and the industry is extremely challenging, and where we can I think we should be trying to support places like this to fix things rather than jump on a virtual bandwagon to destroy them. Ultimately it's shooting us in the foot too.
That's not to say that genuine scam artists or cowboy outfits shouldn't be highlighted and brought to task, but I genuinely believe this isn't the case for Sibson.