the real point is that somewhere the Qantas system simply didn't work to keep your most valuable customers happy.
This I agree with
and
If you ordered a Ferrari and got a Hyundai, and told that was all that's available, THEN you have a gripe.
The way things are going currently at the Qantas
PR department, the management would want you to believe, most people would settle for the Hyundai..
just no positive vibe anymore.... maybe they (the
PR dept) should try something new to get people talking positive about the brand again.. this idea for another airline was a bit of a hit...
.